Account Manager, Full-Time
Location:
Toronto
Industry:
IT/Software Development
Required languages:
English
Salary:
Not Specified
Negotiable:
Yes
Description:
Reporting to the Vice-President, Ebusiness and Call Center Solutions (ECS), the AVP IT Account Leader, will be responsible for the overall delivery of all IT solutions for Public and Corporate Affairs (P&CA) and the International Marketing Center (IMC). The IMC is a new and evolving organization that has accountability for the web channel(both public and transactional sites) across Sun Life globally.
This is an individual contributor role, however will need to work across SLF globally in an influential capacity. This individual will work closely with senior executives from different business groups across SLF, including the VP, Digital leader and will need to influence, challenge and bring forward innovative solutions.
The role and the deliverables are customer facing, impacting corporate reputation and brand value.
Requirements:
Competencies:
* Ability to work in a matrix or shared services organizational model
* Ability to manage external vendors, including in an outsourcing capacity
* Strong client and relationship management skills, service oriented with a demonstrated sense of urgency
* Political savvy, seasoned, a natural diplomat who can navigate the organization globally
* A thought leader, inquisitive and comfortable in challenging the status quo
* Executive level presentation skills - written and oral - has the ability to speak in 'business terms' as well the ability to effectively communicate to IT teams
* A positive, energetic attitude (natural extrovert)
* Ability to work in a matrix, shared services team environment
* Strong professional consulting skills
* Proven leadership capability
* Ability to manage through influence in a complex and evolving environment to meet challenging time lines and organizational goals
* Interpersonal skills and ability to interact and work with staff at all levels
Functional Skills:
* Strong business acumen
* Demonstrated leadership in coordinating the delivery of enterprise and global projects - working within a shared services model
* Familiarity with applications development life cycle, specifically around web development - both content and transactional
* Knowledge of user experience and website accessibility
Note: Some international travel will be required
Other:
Specific responsibilities and key success factors of this position are:
* Responsible for building and managing relationships with internal clients at all levels - acts as a strategic advisor
* Creation and execution of IT strategic plan to support the evolving needs of the IMC and P&CA organization - works in partnership with the VP digital strategy.
* Budget management
* Provide thought leadership to strategically guide the business in information technology solutions in support of P&CA and IMC objectives
* Be an active contributor to the business, providing direction, guidance and recommendations
* Maintain currency on market trends within the web environment, including web 2.0 and Social Media
* Build relationships with external vendors of products and services to understand external markets, processes, best practices and tools and bring relevant ideas to the business
* Accountable for direct oversight of all projects, content management services and initiatives in support of the business partners
* Responsible for long-term planning and forecasting for projects, capital and resources, and ongoing realignment of same to meet new or changing business priorities
* Secures executive agreement and funding for project direction and solutions
* Work with delivery partners within Enterprise Services IT, external vendors and partners to ensure delivery and support of all projects on time, on budget, meeting business and IT expectations
* Communication to business and IT of strategic direction, project status and operational issues will be critical components of the position
* Ensure financial management, tracking and measurement of all key IT activities
* Active participant in various forums at Sun Life, including the customer experience group (CEG).
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| Sun Life Financial |
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Carmen Sandu
8255 Anchor Drive
Windsor, N8N 5G1
Canada
Phone: (519) 739-7777 x2273
www.sunlife.ca
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About us:
Serving one in every five Canadians, Sun Life Financial is a leading international financial services organization providing a diverse range of protection and wealth accumulation products and services to individuals and corporate customers. Chartered in 1865, Sun Life Financial and its partners today have operations in key markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China and Bermuda.
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