Customer Service Representative, Full-Time
Location:
Lethbridge
Industry:
Finance
Required languages:
English
Salary:
Not Specified
Negotiable:
Yes
Description:
Responsibilities:
* Provide timely and accurate information to all incoming telephone inquiries, utilizing automated telephone system, computer applications, training material and other applicable resources
* Ensure accurate and timely processing of all client/agent telephone-initiated requests
* Ensure thorough records are maintained by documenting all actions taken to process telephone-initiated inquiries
* Adhere to all measurable department performance standards including but not limited to the following: schedule adherence, quality, productivity, etc.
* Assist with department projects and initiatives as needed
Requirements:
Education and Experience:
* BA/BS degree or equivalent experience preferred
* At least 1 year of customer service experience
Previous Skills
* Outstanding interpersonal skill set
* Values and promotes team spirit
* Exhibits professionalism within the workplace
* Maintains punctuality and adherence to set schedule
* Solid analytical and problem solving skills
* Proficient computer and math skills
* Solid written and verbal communication skills
* Appropriate telephone etiquette
* Strong organization/prioritization skills
* Solid research and follow-up skills
* Ability to cope in fast-paced, demanding environment
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| Sun Life Financial |
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Carmen Sandu
8255 Anchor Drive
Windsor, N8N 5G1
Canada
Phone: (519) 739-7777 x2273
www.sunlife.ca
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About us:
Serving one in every five Canadians, Sun Life Financial is a leading international financial services organization providing a diverse range of protection and wealth accumulation products and services to individuals and corporate customers. Chartered in 1865, Sun Life Financial and its partners today have operations in key markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China and Bermuda.
Company video:
Job offers:
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